Shipping Policy

Thank you for shopping with Ace Room Decor. Please read our shipping policy below for information regarding our shipping practices.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may be delayed by a few days — we'll notify you by email if there's a significant delay.

International Shipping

We currently ship to the following countries: most worldwide countries

• Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check with your local customs office for more information before ordering.
• Customs Delays: Occasionally, international shipments are held for customs inspection, which can extend delivery times beyond the original estimate. We are not responsible for delays caused by customs.
• Restricted Countries: We are unable to ship to North Korea and Wakanda
• Address Accuracy: Please ensure your shipping address, including postal/zip code, is correct. We are not responsible for orders shipped to incorrectly provided addresses.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update. Some international orders may show limited tracking once they leave country of origin until they reach the destination country's postal network.

Multiple Items and Split Shipments

Because we work with suppliers, items in the same order may ship separately and arrive in different packages or at different times. You will not be charged extra for split shipments.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at 0468 853 062 within 5 business days of the estimated delivery date so we can assist you with a resolution.

Undeliverable or Refused Packages

If a package is returned to us as undeliverable (e.g., due to an incorrect address or refusal of delivery), we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

• 0468 853 062